Refund policy

Dear all, We have 30‑Day Return Window:
You may submit a return request within 30 calendar days from the date you receive your order. It need to contact our Service apartment, we will help you. Please contact us: idogear@hotmail.com

To qualify for a return:

- Items must be in original, unused and unworn condition
- All original tags, labels and factory packaging must be intact
- A proof of purchase (order confirmation / receipt) is required

All returned items must remain unused, unworn, with original tags and complete original packaging, accompanied by proof of purchase.

To initiate a return, please email our support team idogear@hotmail.com And let us know your order number and reason for return.

Unauthorized returns (items shipped back without a formal return request) will not be accepted and will be returned to sender at the customer’s cost.

Once your return request is approved, we will provide you with return instructions and relevant shipping information. For any questions regarding returns, feel free to reach out to the same email address.

**Damaged, Defective or Incorrect Orders**
If you receive defective, damaged or wrong‑item shipments, contact us right away with photos of the product, packaging and shipping label. We will assess your case and provide a resolution.

**Non‑Returnable Items**
The following categories cannot be returned:

- Perishable goods (food, flowers, plants)
- Custom‑made / personalized special‑order items
- Personal‑care products
- Hazardous materials, flammable liquids and gases
- Final‑sale discounted merchandise
- Gift cards

If you are unsure whether your item qualifies for return, please contact our support team.

**Exchanges**
We do not offer direct exchange shipments. The fastest solution is to submit a return for your current item. After your return is processed and approved, you may place a brand‑new separate order for your desired product.

**Refund Process**
After we receive and inspect your returned goods, we will send you notification of approval or denial of your refund.
If approved, your refund will be processed to your original payment method automatically. Please note banks and credit‑card issuers require additional processing time to post funds to your account, which is outside of our control.

If you have not received your approved refund within 15 business days after confirmation, please contact us at idogear@hotmail.com